One operator across phone, chat, email, WhatsApp, SMS, social DMs, and Slack, inbound and outbound, in one thread.
Channels merge into one thread
Six channels in · one timeline out
What it does
One unified inbox
Chat, email, WhatsApp, SMS, social and Slack land in one place. Calls have their own view.
Context follows the customer
The same history follows a customer as they move from chat to call to text.
Reply from one place
Messages and replies happen in a single thread, inbound and outbound.
How it works
Link phone, email, WhatsApp, SMS, web chat, social, and Slack.
Messages from every channel join the same conversation.
History and identity follow the customer across every channel.
The operator answers in the channel they used, or the one that fits.
Illustrative example
A customer chats on your site about a booking, calls an hour later to change the time, then texts to confirm. Kantum treats all three as one conversation, with the full history in front of it the whole way.
Connect your channels and let one operator handle them all.